Retail & E-Commerce

Retail has become the ultimate test of digital transformation. The convergence of physical and digital commerce, rising customer expectations, and supply chain complexity demands complete reimagination of how retailers operate, compete, and grow.

Retail Revolution

The $30 trillion global retail industry is experiencing its most profound transformation since the advent of e-commerce. Success requires mastering the art and science of connected commerce across every channel and touchpoint.

Market Dynamics

• Channel Convergence — Seamlessly blend online, mobile, and in-store experiences
• Expectation Inflation — Meet demands for instant, personalized, frictionless shopping
• Margin Pressure — Optimize operations while competing on price and service
• Supply Chain Complexity — Manage global networks with local delivery expectations
• Data Imperatives — Transform customer data into competitive advantage

Our Retail Excellence

We partner with retailers, brands, and marketplaces to build the technical capabilities and business strategies that drive growth, efficiency, and customer loyalty in the digital age.

Transformation Services

Unified Commerce Platforms Build integrated systems that provide single view of inventory, customer, and orders across all channels. Our implementations have increased conversion rates by 40% and reduced operational costs by 30%.

Supply Chain Orchestration Implement intelligent systems for inventory management, demand forecasting, and fulfillment optimization. We’ve helped clients reduce stockouts by 50% while decreasing inventory carrying costs by 25%.

Customer Data Platforms Create comprehensive customer profiles that drive personalization across marketing, merchandising, and service. Our CDPs have increased customer lifetime value by 35% and marketing ROI by 60%.

Retail Media Networks Launch and scale advertising platforms that monetize your digital real estate. We’ve helped retailers generate $100M+ in high-margin advertising revenue within 24 months.

Client Victories

Fortune 500 Retailer Transformation Led comprehensive digital transformation including new e-commerce platform, store digitization, and supply chain modernization, resulting in 200% online growth and 25% increase in store productivity.

D2C Brand Platform Built scalable direct-to-consumer platform for a global brand, supporting expansion from 1 to 50 markets and growing revenue from $10M to $500M in three years.

Marketplace Launch Designed and launched third-party marketplace for major retailer, onboarding 10,000 sellers and generating $1B in GMV within 18 months.

Core Capabilities

Performance & Scale Build platforms that handle Black Friday scale every day. Our architectures support millions of concurrent users, billions in transactions, and sub-second response times.

Personalization at Scale Deploy AI-driven personalization that treats every customer as a segment of one. From product recommendations to dynamic pricing, we help you deliver relevance at scale.

Mobile Commerce Create mobile experiences that drive discovery and conversion. Our mobile platforms have achieved 70% of total digital revenue for leading retailers.

Store Technology Transform stores into experience centers through clienteling apps, endless aisle, BOPIS, and smart fitting rooms. We help you reinvent the role of physical retail.

Innovation Frontiers

Social Commerce Build shoppable experiences across social platforms and live streaming. We help you tap into the $500B social commerce opportunity through integrated strategies and platforms.

Autonomous Fulfillment Implement robotics, autonomous vehicles, and drone delivery for last-mile innovation. Our solutions reduce delivery costs by 40% while improving speed and reliability.

Augmented Shopping Deploy AR/VR for virtual try-ons, room planning, and immersive shopping. These experiences increase conversion by 30% and reduce returns by 25%.

Sustainable Commerce Build capabilities for circular economy, carbon tracking, and sustainable sourcing. Meet consumer demands for responsible retail while improving operational efficiency.

Strategic Imperatives

Ecosystem Orchestration Success requires coordinating complex networks of suppliers, logistics providers, and technology partners. We help you build and manage these ecosystems for collective value creation.

Data Monetization Your customer data represents untapped value. From retail media to data cooperatives, we help you monetize data assets while respecting privacy.

Platform Business Models Evolve from pure retail to platform models that include marketplaces, services, and subscriptions. We help you identify and capture new revenue streams.

Global/Local Balance Scale globally while maintaining local relevance. Our solutions enable centralized efficiency with localized experiences across markets.

Commerce Reimagined

The future of retail belongs to those who successfully orchestrate physical and digital experiences, data and intuition, efficiency and innovation. The winners will transform from merchants into experience architects and data scientists.

Our retail practice combines deep industry expertise with transformative technology capabilities, helping you build the connected commerce platforms that will define the future of retail.